Privacy Policy

Reviewed: 04 July 2025

Website: www.lookforward.today

At Look Forward Today, your privacy is important to us. This privacy policy explains how we collect, use, and protect your personal data when you use our website, in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

1. Who We Are
   Look Forward Today is the trading name of Carla Harnell, based in the United Kingdom. For the purpose of data protection laws, we are the “data controller” of any personal data collected through this website.
   Contact details:
   Email: carla@lookforward.today
   Phone: 07498 067848
   
   
2. What Personal Data We Collect
   We may collect and process the following types of personal data:

• Contact information: name, email address, phone number
• Appointment or enquiry details: information you provide via contact or booking forms
• Technical data: IP address, browser type, operating system, and browsing behaviour via cookies
• Payment details: when booking online, limited payment-related data may be processed via Stripe
• Marketing preferences: if you sign up to receive newsletters or offers

3. How We Collect Your Data
   We collect data in the following ways:

• When you contact us via forms or email
• When you book an appointment or request a service
• When you make a payment through our website via Stripe
• Through cookies and similar technologies when you browse our website

4. How We Use Your Data
   We use your data to:

• Respond to enquiries or requests
• Provide services you’ve asked for
• Process bookings and payments securely
• Send appointment confirmations or relevant updates
• Improve our website and user experience
• Comply with legal obligations
  We do not sell or share your data with third parties for marketing purposes.

5. Third-Party Payments with Stripe
   When you book online, your payment will be processed securely by Stripe, a third-party payment provider. We do not store or have access to your full payment card details. Stripe processes your data in accordance with its own privacy policy, which we strongly recommend you read here: https://stripe.com/privacy.
   
   
6. Legal Bases for Processing
   We process your personal data under the following lawful bases:

• Consent: where you’ve given clear permission (e.g. for marketing emails)
• Contract: when processing is necessary to provide services or complete bookings
• Legal obligation: to meet regulatory or legal requirements
• Legitimate interests: for the smooth running and security of the website and services

7. Data Sharing
   We may share your data with:

• Service providers (e.g. website hosting, appointment booking systems, Stripe for payments)
• Regulatory or legal authorities if required by law
  All third parties are required to respect your data and comply with data protection legislation.

8. How Long We Keep Your Data
   We keep your personal data only as long as necessary for the purposes we collected it for, including legal, accounting, or reporting requirements.
   
   
9. Your Rights
   You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict how we process your data
• Withdraw your consent at any time (where processing is based on consent)
• Lodge a complaint with the Information Commissioner’s Office (ICO): ico.org.uk